hg777 Privacy Policy
This policy clearly sets out how we collect, use, and protect the personal information you provide to hg777.
1 Introduction and Purpose
hg777 ("we", "the platform") is a platform providing trusted online gaming and casino services for players in Myanmar. This Privacy Policy applies to all users who visit hg777.wine, create an account, or use our services.
This policy explains in full how we handle your personal information. We protect your personal data with SSL encryption and strong security protocols, and we promise it will never be sold or shared with third parties.
By continuing to use this website, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with the policy, please stop using our services and contact us at [email protected].
2 Information We Collect
hg777 collects personal information to provide services, maintain account security, and meet legal obligations. The following categories are included—
Personal Identification Information
Information you provide when opening an account—
- Name (first name, last name)
- Date of birth (for 21+ verification)
- Email address
- Phone number
- National ID card or registration certificate (for KYC verification)
- Payment account details (KBZPay, Wave Money, AYA Pay, CB Pay, bank account)
Gaming and Usage Data
Information automatically recorded when you use our services—
- Gaming history (deposits, withdrawals, bets)
- Deposit / withdrawal amounts in Ks and dates
- Login records (IP address, device type, time of access)
- Promotion usage records
Technical Information
Information automatically collected when you visit the website—
- IP address
- Browser type and version
- Device operating system (OS) information
- Cookies and session tokens
- Browsing pattern (referrer URL)
Communication Information
Information received when you contact us directly—
- Live Chat submissions and enquiries
- Email communication records
- Complaint or issue records
3 How We Use Your Information
We use the personal information we collect only for the following purposes—
| Purpose | Type of information used | Legal basis |
|---|---|---|
| Account creation and verification (KYC) | Personal identification information | Required to provide the service |
| Processing deposits and withdrawals | Payment account details | To carry out the contract |
| Maintaining account security | IP address, login records | Legitimate interest |
| Responsible gambling protection | Gaming history, personal information | Legal obligation |
| Providing customer support | Communication information | To carry out the contract |
| Surveys to improve service quality | Usage pattern data | Legitimate interest |
| Promotions and bonus offers | Account information, gaming history | Consent |
| Financial fraud prevention | Payment and IP information | Legal obligation |
4 Cookies and Tracking Technologies
The hg777 website uses cookies to improve the user experience and personalise services. Cookies are small data files stored in your browser, and the following types are used—
Essential Cookies
Cookies required for the website to function properly — they handle session management, security checks, and core features. Blocking these will prevent the website from displaying correctly.
Functional Cookies
Used to remember your language preference, login status, and personalised service settings. Disabling these may make the website less convenient to use.
Analytics Cookies
Used to understand how visitors browse the website and to collect usage statistics for service improvement. These cookies are not used to identify individuals.
You can control cookies through your browser settings, but blocking essential cookies may limit some features of the website.
5 Personal Information Sharing and Disclosure
hg777 will not sell or rent your personal information as a product. However, to deliver our services, we may share it with third-party service providers in limited circumstances—
Payment Service Providers
Payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay receive only the limited data needed to process your payments. They are required to comply with our privacy protection standards.
Technology and IT Service Providers
Third-party providers may be used for website operations and data storage. They are only permitted to process data for the purposes we have authorised.
Legal Requirements
When required by law or in the course of financial fraud investigations, we may share personal data with the relevant legal authorities. This will only be done within the bounds of the law.
Never Disclosed
We explicitly commit to never disclosing personal data to advertising companies, third-party data brokers, or service providers unrelated to us.
6 Data Retention Period
We retain personal data only for as long as necessary to provide our services or to meet our legal obligations—
Active Account Data
Retained for the entire duration your account remains open. After your account is closed, data may be kept for a defined period as required by law.
Payment Records
Payment records are kept for an extended period for financial auditing and dispute resolution purposes.
Communication Records
Customer support communication records are kept for a set period to improve service quality and resolve disputes.
Technical Logs
IP addresses and access logs for website security and safety are retained for a limited period and then automatically deleted.
7 Your Personal Data Rights
Every player with an account at hg777 has the following rights regarding their personal data—
To exercise any of the above rights, contact us directly at [email protected]. We will respond promptly upon receiving your request and, where no legal restrictions apply, will prioritise action to protect your personal data.
8 Age 21+ Verification and Protection
hg777 services are intended solely for adults aged 21 and above. KYC verification is carried out during account registration to prevent anyone under 21 from accessing our services.
We do not intentionally collect personal data from minors. If we discover that we have inadvertently collected data from someone under 21, we will delete that data immediately and review our processes.
9 Data Security Measures
hg777 has technical and operational security measures in place to protect your personal data—
SSL Encryption
All data in transit is encrypted using TLS/SSL protocols.
Firewall Protection
Firewalls and intrusion detection systems are in place to block unauthorised access.
Access Control
Access to data is strictly limited to only the staff who need it.
Regular Audits
Security systems are regularly reviewed and updated to improve the effectiveness of data protection.
We also want to be clear that complete security of data transmitted over the internet cannot be guaranteed. We work hard to protect your data, but we also ask that you use a strong password and report any suspicious activity you notice as soon as possible.
10 Policy Changes
hg777 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date on this page will be revised, and for significant changes, you will be notified when you visit the site.
By continuing to use the site after any policy changes, you are considered to have accepted the updated policy. We recommend reviewing this policy regularly during longer breaks.
11 Contact Us
If you have any questions or requests regarding this Privacy Policy, you can contact the hg777 customer support team through the following channels—
24-Hour Live Chat
You can access our 24-hour live chat directly on the site for immediate assistance in Myanmar language. This is the fastest way to submit privacy-related requests.
Email Support
For privacy-related matters, please contact us at [email protected]. We will send a confirmation once your request is received.